Disclaimer and important information
TrusteeCash delivers the top level of security, with a professional team that is available 24/7 to maintain the service and help all of the platform users. This however, does not prevent or make the platform immune from mistakes, such as users mistakes (i.e loss of bitcoins). As a result, we do want to be clear about the things we cover and don't if any attacks, hacks or mistakes happened.
What we cover/refund:
- Loss of bitcoin by our system or staff.
- Internal theft of funds from our servers or cold wallets during escrow process.
What we do not cover/refund:
- Any loss arising from our users mistakes or negligence.
- Deals done by our users.
- Sending payment to incorrect address.
- Early release of escrow by the infuluence of sellers.
- Cloned websites.
For disputes, we do not cover or refund both parts during that and you accept that our decision is final.
For more information, contact us at support@trustee.cash